Delivery and 120-Day Returns
Hassle-Free Art Buying
We love our artworks, and we think you will too! However, if for any reason you are not 100% satisfied in any way with your artwork then you can return it within 120 days of receipt for a full refund.
We think that refunds should be easy and hassle-free. We don't ask and you don't tell, though in saying that if there is an issue we would certainly appreciate some feedback, so we can fix it for next time! But if your partners dashed out and swapped the lounge for a mustard vinyl and the work is no longer suitable, send it back, you've got bigger things to worry about.
On a more official note, refunds will be made upon receiving the returned artwork and will be paid via the original payment method used during checkout. All you will need to do is cover the return postage for a direct refund. Alternatively, if you wish to make a return for credit instead we will include the total cost of the artwork plus your return postage cost.
Please let me know if you wish to return an artwork and I can assist in this process - guy@artark.com.au
Dispatch
We will send your artwork the same day of order if possible, otherwise the next business day, please find below details regarding delivery options available to you at checkout. Please note you will receive an email confirmation with tracking details after dispatch.
Domestic Post
All orders in Australia are free delivery including signature on delivery. We use Australia Post for all domestic deliveries and a courier service for parcels greater than 105cm in length.
Express Australia Post is $6 at checkout. This also includes tracking and requires a signature on delivery.
In the event of a work being larger than 105cm we will use a courier specific to the destination though this will always include tracking and signature on delivery.
International Post
Standard International Delivery is free for purchases over $500AUD which includes tracking and a signature on delivery. Orders under $500AUD incur a $30 fee.
International duties and taxes may apply depending on your country.
Original artworks are classified under tariff code 970191(0000).
- United States and Canada: Duty & Tax-free
- United Kingdom: Reduced VAT of 5% payable to Customs (no customs duty)
- Germany: Reduced VAT of 7% payable to Customs (no customs duty)
- France: Reduced VAT of 5.5% payable to Customs (no customs duty)
- Many other countries: Duties and taxes can be higher though artworks are generally taxed at a lower rate to other imports, please check using the tarrif code.
Please note these fees are unrelated to ART ARK and are paid directly to your country's customs office.
Helpful links for Customs:
- US Customs and Border Protection - Duty Free on Original Artworks - (Chapter 97)
- Canada Border Services - Duty Free on Original Artworks - Chapter 97
- UK Duties Website. 5% VAT on Original Artworks
- ArtNews article noting tax rates on artworks for France and Germany
- ZOLL (German Customs) noting 7% Tarrif for 970191 (artworks)
* Hollow logs/Larrakitj require a custom delivery pricing and are not included in the above free shipping rates.
Delivery times
Delivery times vary depending on the destination. Please use this Australia Post link to approximate your delivery time. Dispatch post code is 7250.