Your artworks

Dispatch

We will send your artwork the same day of order if possible, otherwise the next business day, please find below details regarding delivery options available to you at checkout.

Please note you will receive an email confirmation with tracking details after dispatch.

Domestic

We use Australia Post for all domestic deliveries and a courier service for parcels greater than 105cm in length.

Free delivery is included for all orders over $135AUD which includes tracking and requires a signature on delivery, for peace of mind.

Express Australia Post is also available if you need the work expedited to you at an additional cost of $15. This also includes tracking and requires a signature on delivery.

In the event of a work being larger than 105cm we will use a courier specific to the destination though this will always include tracking and signature on delivery.

International

We want the world to enjoy Australian Indigenous Art too and we try to absorb a fair portion of the delivery costs to this end. We use Australia Post for all international deliveries and a courier service for parcels greater than 105cm in length.

Standard International Australia Post is available for a flat rate of $30 which includes tracking and a signature on delivery.

Express International Australia Post is also available at a flat rate of $60 and also includes tracking and a signature on delivery.

Important: It's a big wide world out there and with so many variations on imports and customs we need you as our wonderful customer to understand any applicable customs clearance or import taxes for your country. Art Ark does not take responsibility for any charges, brokerage fees or duties (if any) incurred when your shipment enters the destination country. In saying that, we're happy to help out in any way we can to help you navigate this process though a quick google should point you in the right direction.

Please note all International orders are subject to ID verification prior to shipping to assist in fraud prevention. We reserve the right to refund your order if required.

Delivery times

Delivery times vary depending on the destination. Please use this Australia Post link to approximate your delivery time. Dispatch post code is 4852.

Returns

We love our artworks, and we hope you do too! However, if for any reason you are not 100% satisfied with your purchase then you can return the work within 14 days of receipt for a full refund.

We think that refunds should be easy and hassle-free. We don't ask and you don't tell, though in saying that if there is an issue we would certainly appreciate some feedback, so we can fix it for next time! But if your partners dashed out and swapped the lounge for a mustard vinyl and the work is no longer suitable, send it back, you've got bigger things to worry about.

Please note all refunds will be made upon receiving the returned artwork and will be paid via the original payment method used at checkout. All you will need to do is cover the return postage for a direct refund. Alternatively, if you wish to make a return for credit instead we will include the total cost of the artwork plus your return postage cost upon receiving a scanned copy of your postage receipt.

Please let me know if you wish to return an artwork and I can assist in this process -  guy@artark.com.au